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  • Service Desk Institute Logo

Get certified as an IT Professional with a globally recognised qualification.

Our IT Support Programme aims to build your confidence in a supportive environment to help you successfully enter into this profession. 

Benefits to you:

  • At NO cost you you, gain an IT certification worth £1300  from the Service Desk Institute who are a leading global community for everyone working in the IT service and support industry.
  • Access a career in technology, which is the UK’s fastest growing sector (6x more than any other)!
  • Earn up to £24k as a starting salary and after 2 to 3 years progression to Team Leader, Desktop Engineer or System Administrator (£24–35k).
  • Other career options include specialising in Databases, Cloud, Security or Infrastructure. 
  • No previous qualifications or experience needed, only an interest in this career choice!

How it works:

  • Free training and certification: Over 12 weeks, you’ll learn how to successfully launch your career in IT Support with the relevant skills and knowledge.
  • Mentoring (on programme and 6 months after): You will receive one to one mentoring support throughout the programme and for 6 months after to support your journey into employment.
  • Connect with employers: At the end of the programme, we will connect you with employers and help you with your employability such as CV writing and mock interviews. 
  • Application Stages: Please see below for more information on how to get involved.
  • Insight into IT Support: Scroll down below to watch a video, which gives you an insight into this profession. 

APPLICATIONS FOR OUR 2021 IT SUPPORT PROGRAMME ARE NOW CLOSED. Please register your interest to be informed about 2022 programmes. 

Program Length

12 weeks

Monday to Friday, 9am - 3pm

Remote learning

All courses are currently being conducted remotely

Start Date

18th October 2021
Up to £35k when progressing into new roles after just two years!
Stand out from other applicants in the highly-competitive job market

Coming Soon

Let's get started!

  1. 10 minutes 1

    Application form

    Fill out some quick details.
    Register Interest

  2. Event now past but recording available 2

    EVENT: Discover Tech Support

    - Gain an insight into a career in tech support with an employer
    - Learn about the Generation experience from previous participants
    - Find out more about our IT Support programme and next steps

  3. 20 minutes 3

    Complete an online task

    In your own time, complete an online task related to the programme. Don’t worry, you don’t need to have any existing knowledge or experience to be able to complete it.

  4. 1 hour 4

    Meet us for a chat online

    We use this time to get to know you better with an interview chat and to understand how we could best support you to complete the programme successfully.

    Soon after this, we will be in contact with next steps.


  • Aged 18-25
  • Not currently in education, training, or stable employment
  • Available for 12 weeks full time, and ready to start a full time job straight after the course
  • Have the legal right to work and live in the UK
  • Excited about a career in IT Support
  • Living in Greater Manchester


A few of our awesome partners

Insight into IT Support

This programme is a great springboard into the UK’s fastest growing sector with strong career progression opportunities in technology.

Developed with leading employers, we will teach technical skills covering hardware, software, mobile devices, networking, operating systems and security; combined with the necessary soft skills.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • How to diagnose and resolve hardware and software problems across the latest technologies
  • How to configure and install networks and operating systems with the right security
  • How to provide excellent customer communication
  • The behaviours and mindsets needed to progress to new career opportunities

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Communicate effectively
  • Work in a team
  • Adapt to different situations
  • Keep learning and develop

What your journey will look like

  • 1

    Take the first step

    Register Interest
  • 2

    Get oriented

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3


    Begin your training. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4


    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5


    Graduate and celebrate your achievement with your friends and family.
  • 6


    Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

CV Building

The right CV can open the door to new career opportunities. Generation students learn how to create a CV that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the Generation graduate network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges